1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
1．自己要做什么事時，就使用May I ~
May I have your name, please?
May I have your check-out time, please?
May I see your passport, please?
May I know your nationality, please?
2． 麻煩客人時，可使用Could you ~
Could you fill out the form, please?
Could you write that down, please?
Could you draft the fax, please?
Could you hold the line, please?
3．詢問客人的喜好或是做什么時，可使用Would you ~
Would you like tea or coffee?
Would you like to take a taxi?
Would you mind sitting here?
** 只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。
When would you like to visit Kunshan?
When would you like to have lunch?
What time would you like to eat?
Who would you like to contact?
Which kind of room would you prefer?
How would you like to settle your bill?
How long would you like to stay?
How many tickets would you like to buy?